General Terms & Conditions
By using the website, products and services offered by ResearchChemicals.eu ("the company"), or when communicating with the company in order to enquire or discuss ordering, you are agreeing to these terms in their entirety. The company reserves the right to alter these terms from time to time without prior notice.
All products sold by the company are for research purposes only. They are strictly not for human consumption or for any form of in-vivo research or experimentation. You agree that you will not hold the company liable for any harm resulting from improper use of any products sold.
It is the responsibility of the user to ensure that they have checked these terms & conditions before using any services and products displayed on this website. It is also the responsibility of the user to ensure that the contents of our products are legal to import and/or possess in your country or region. All materials found on our website are only available for dispatch to countries where they are legal.
The products sold by the company are not intended for purchase, possession or use by any persons under the age of 18, and you agree that you are not under this age-limit, nor are you ordering on behalf of, or for supply to any persons who are. By ordering, you are confirming that that you are a bona fide research institute, a research scientist, or a student of chemistry. All compounds are supplied strictly for laboratory research use only, primarily reagent testing and GC/MS reference, in well-equipped facilities, with all necessary safety equipment and procedures in place.
You also agree that you will undertake a risk assessment of the compounds and the way in which they are intended to be utilised, and will not proceed with, or allow, any actions to be taken which could cause damage or increased risk or harm of any kind to any persons or property. You agree that you will implement strict procedures covering both handling and use of the substances within your organisation or facility, in order to prevent any improper usage or harm. You will acquire all necessary safety information prior to ordering, and label all materials as required.
The company reserve the right to refuse service to anyone who is suspected of misuse of their products or under 18 years of age, with a full refund being given in this event if an order has been paid for but not sent. Users will be banned from the site in this case.
The Company warrants that its products shall conform to the description of such products as provided in the Company's website catalogue. This warranty is exclusive, and seller makes no other warranty, expressed or implied, including any implied warranty of merchantability or fitness for any particular purpose.
The company accept no responsibility for any packages once they have entered the postal system. The exception to this is when an order is made by a tracked method such as Tracked Mail and Express Courier - orders posted with tracking included will be replaced once and reposted free of charge in the event that they go missing, on confirmation by the Post Office/Shipping service.
Orders seized by customs will not be replaced however they are sent - it is the responsibility of the customer to ensure that they have the lawful authority and obtain any licenses that may be required to import and possess the products they are purchasing into their country, and to deal with their customs agents if an improper seizure is performed.
If any terms of part of these terms are deemed unenforceable by a court of law, you confirm your acceptance completely that the remaining terms or parts of terms will remain valid and in force.
The company reserves the right to change or withdraw any part of website “researchchemicals.eu” at any time, without notice or reason.
Due to the nature of the internet there may be interruptions to services or website availability due to repairs, maintenance, or the introduction of new services. Every effort is made to keep the website up and running smoothly. However, the company takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
The content available on the website “researchchemicals.eu” may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written permission from the company.
Through this website you are able to link to other websites which are not under the control of the company. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Orders & Purchasing
When placing an order, you agree that all details you provide to the company for the purpose of ordering, purchasing goods or services are correct, and that you have sufficient funds to cover the cost of the goods or services ordered.
Once your order has been placed and completed online you will be sent an automated e-mail confirmation of your order. This e-mail is generated by the website and does not guarantee that we can meet your order. It simply confirms that your order and all relevant details have been received and are being processed through our system.
The company may cancel any order and not supply products if it is reasonable to do so, and may change or discontinue the availability of products at any time without notice. If an order is cancelled, any payment made for the order will be refunded in full. This does not affect your Statutory Rights.
Every order is treated as individual and will be processed as such.
Any defective, damaged or incorrect orders shipped will be replaced or refunded according to our terms and conditions, ONLY if we are notified within 7 days of receiving your order and it is reasonable to do so.
All products and services are subject to availability. The company endeavours to keep accurate stock levels, however in the event of an item being out of stock it will be removed from your order or replaced with a similar product. If the item purchased is required for your research and a suitable replacement cannot be found, we will hold the order until such time that the order can be fulfilled.
We are a law abiding company. We will not attempt to break any laws in locations that we have our warehouses, or anywhere else for that matter. Nor will we be willing to assist anyone else to do so. Anyone asking us to assist in such activity will be banned from trading with ourselves permanently.
The company does not ship to a number of countries, regardless of the legal status of the products sold on the website. We DO NOT ship to the UK, USA or its outlying territories and Russia.
It is strictly prohibited to buy from the company and to then export any such materials to countries where said materials are illegal or controlled in anyway, or to circumnavigate our shipping restrictions.
If a product is low in stock and the maximum purchase has been reduced on the website, the company reserves the right to modify or hold part of the shipment in line with the restrictions for the maximum purchase of said product(s). We do allow customers to add multiple quantities of a single item to their order, but we don't guarantee to fulfil such orders unless this is first discussed with a member of the team. Restricted products can only be purchased once every 7 days from the date of shipment of the first order; to prevent abuse of the ordering system.
Cancellation, Refunds & Returns
All purchases are non-exchangeable, non-refundable and non-transferable.
Due to the nature of the products sold by the company, we do not accept returns of any kind.
If you wish to cancel an order for any reason, you must contact us to request this change prior to us receiving the payment for your order. We are not able to cancel an order once it has been dispatched from our warehouse.
In the event an order is cancelled prior to dispatch and the payment has been made, we will refund the amount received, minus any charge applied by our bank, payment processor or bitcoin wallet provider.